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Privacy Policy

Last Updated: 02.10.2025

The Intergovernmental Authority on Development (IGAD) is committed to protecting your privacy and ensuring the secure handling of your personal data. This Privacy Policy explains how IGAD collects, uses, stores, and safeguards your information when you use the IGAD Unified Visa platform and services.

1. Scope

This policy applies to all users of the IGAD Unified Visa online platform, mobile applications, and related services. By using the platform, you acknowledge and consent to the practices described herein.

2. Information We Collect

We may collect the following categories of information:

  • Personal Identification Information: Full name, nationality, date of birth, gender, passport details, address, phone number, email address.
  • Application Information: Visa type, travel purpose, supporting documents (academic, business, or travel-related).
  • Financial Data: Limited payment information related to visa fees. IGAD does not store full card details; all transactions are processed securely through certified payment providers.
  • Technical Data: IP address, browser type, operating system, device identifiers, and usage patterns to improve security and system performance.
  • Communication Records: Emails, messages, and support requests related to your visa application.

3. How We Use Your Data

Your data will be used for the following purposes:

  • Processing and verifying visa applications.
  • Facilitating secure travel across IGAD Member States.
  • Communicating status updates, alerts, and service-related information.
  • Preventing fraud, abuse, and unauthorized system access.
  • Improving the efficiency, usability, and security of the IGAD platform.
  • Meeting legal, regulatory, and border security obligations.
  • Supporting IGAD’s regional cooperation initiatives.

4. Data Sharing & Disclosure

Your information may be shared with:

  • IGAD Member States’ Immigration Authorities for visa issuance and border checks.
  • Authorized third-party service providers such as payment gateways, under strict confidentiality agreements.
  • Regulatory or law enforcement agencies where required by applicable laws.

IGAD does not sell, rent, or trade your personal data.

5. Data Protection & Security

We implement robust technical and organizational measures, including:

  • End-to-end encryption of sensitive data.
  • Secure servers and restricted access.
  • Regular monitoring and audits.

Compliance with international data protection standards.

6. User Rights

You may exercise the following rights:

  • Access: Request a copy of your personal data held by IGAD.
  • Correction: Request updates or corrections to inaccurate information.
  • Deletion: Request deletion of your data, subject to legal requirements.
  • Consent Withdrawal: Withdraw previously given consent where applicable.

7. Cookies & Tracking

IGAD uses cookies and tracking technologies to:

  • Improve user experience.
  • Remember login sessions.
  • Analyze traffic and usage patterns.

You may disable cookies in your browser, though some features may not work as intended.

8. Data Retention

Your information will be retained only as long as necessary to fulfill the purposes outlined in this policy, or as required by law and IGAD member state regulations.

9. Updates to this Policy

IGAD may revise this Privacy Policy from time to time. Updates will be posted on the official website with a new effective date.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

IGAD Secretariat
Ave Georges Clemenceau, Djibouti City
P.O. Box 2653, Republic of Djibouti
Email: info@igad.int